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Conditions of Use Conditions of Use
The sale of our goods and services is subject to the following conditions and these form the contract between you and us (Hydrapro). Please note these conditions do not affect your statutory rights. There is no binding agreement between you and us until it is confirmed in writing in our standard format by us. We reserve the right to accept or reject any order for any reason whatsoever at any time. Whilst every effort is made to be accurate we will not be responsible for any typographical error in our advertising material including our website.


Upon placing your order we may pre-authorize your card which means the amount is reserved and removed from your available spending limit but the funds are not deducted (and thus will not show on your statement) until your order has been reviewed. If items need to be credited back to your account then the full amount will be debited and then a credit processed afterwards. This may take a few days to come through. All payments are taken in GBP, sums displayed on the site in other currencies are purely for indication purposes only. You may use Google Checkout or RBS worldpay to purchase goods online, or you may mail to us a personal cheque drawn on UK funds, we also accept bank transfers. We aim to protect legitimate credit card owners from fraud and therefore will report to the necessary authorities any person attempting to use a card which they are not authorized to use.


All products are subject to availability. Orders submitted online are subject to acceptance by us and may be declined either all or in part at our absolute discretion and in the event that any such order is declined, the payment submitted with the order will be refunded as soon as possible. The quantity, quality and description of any specifications for the products shall be those set out in the site but you should be aware that the images appearing on the website are not always accurate. All pictures on our website are for graphic representation only and products shipped may differ slightly from images. We reserve the right to correct errors and omissions in any price or other information without any liability.


Hydrapro asserts all of its intellectual property rights in all of its promotional materials and trademarks. Property in the product shall pass to you provided your payment has cleared and/or received.

Warranties & Liability

We shall not accept any liability for the content of any other websites linking into this site to the extent permitted by law. All products supplied conform to all relevant British and European standards.

Returning unwanted, wrong size or faulty goods

If any product that is purchased is not the correct size for you then we will exchange it for the correct size provided that the product has not been used in any way and is returned to us in its original packing. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge provided that the product is returned to us in its original packaging and we are notified of the fault. The replacement is at the discretion of the management/technician. Please note that fault during use, such as flooding, may require goods to be returned to the manufacturer for warranty confirmation. Please contact Hydrapro before returning any unwanted items. A full refund (minus the cost of posting the item to you) will be issued for any unused returned goods within 7 days as per the distance selling regulations. A restocking fee of 10% will be charged for goods that were a special order.


We only offer refunds on faulty goods to countries inside the European Union. If goods are to be shipped or used overseas then it is your responsibility to ensure that the product is able to be shipped to and used in your country, and that you have the correct qualifications to purchase the items. Incorrectly sized items (suits and BCDs), excluding cylinders, dispatched inside or outside the United Kingdom and inside the European Union can be swapped. However, the customer is responsible for the cost of shipping the items back to us as well as the return carriage costs back to the customer. If any product that is purchased is faulty we will exchange it for an identical replacement free of charge or a full refund. We do not accept any responsibility for shipment delays due to customs issues and/or for any excise duties levied on a consignment due to it being a circumstance beyond our reasonable control.


The Distance Contracts Regulations 2000 (or any amending provisions) state, amongst other things, that you have the right to cancel the contract for any reason within seven days of delivery of goods. If you wish to cancel, please notify us in writing to our address. You will then be refunded within thirty days and may return the goods to us, although this will be at your cost and if we have to collect them we may deduct the collection costs from the refund paid to you minus any expenses incurred. During the period that you retain the goods until they are returned to us, you must take reasonable care of them to prevent damage. This guarantee does not affect your statutory rights.


Professional training and certification from a reputable diving agency in the technique of SCUBA diving must be successfully carried out before use of our products featured on the website. Use of SCUBA equipment by uncertified or untrained persons is dangerous and could result in SERIOUS INJURY OR DEATH. Any equipment purchased and received from Hydrapro is done so on the understanding that the customer/purchaser is fully trained in the use of the SCUBA equipment and holds the relevant qualifications. Goods on the site may only be sold to persons aged 18 or over. In placing an order for any such goods you represent and warrant that you are at least 18 years old. We reserve the right to refuse any order where satisfactory proof of age has not been provided.

Charter Terms & Conditions

In the following Terms and Conditions; the "Hirer" shall be deemed to be the person or persons responsible for chartering the vessel; the "Company" shall be deemed to be Hydrapro; the "Skipper" shall be deemed to be the person appointed by the Company to be in charge of the vessel for the duration of the charter or the person nominated by the Company to take over the role of Skipper in the event of the incapacity, for any reason, of the appointed Skipper.
The Company welcomes family groups aboard with prior notice to allow for the provision of life jackets. The Company will provide all passengers with life jackets and these must be worn at all times when aboard the vessel. The Skipper of the vessel has final say on who is fit to partake in the charter of the vessel. The safety of crew and passengers is paramount and inappropriate behaviour or anyone thought to be under the influence of alcohol, drugs or other substances may be denied passage. If the skipper considers it necessary to vary the duration, destination or route of the charter due to the actions or behaviour of the hire party or due to weather, tidal or other reasons his orders will be obeyed by the Hirer. In such instance, the Company will not be liable under any circumstances for any expenses incurred by the Hirer as a result of such variation in the charter. If it is necessary to vary the charter due to actions or behaviour of the hire party, the Hirer will be liable for all expenses and any consequential loss caused by such variation.
The Company will not be liable for any loss, damage or delay to any persons or their possessions whilst embarking or disembarking from the vessel or at any time during the charter which may arise from or be in any way connected with any act, omission or negligence of any person employed by the Company. The Company will not be liable for death or personal injury to any persons resulting from any act or omission other than the Companys negligence.
The Hirer will be liable for any loss or damage to the vessel or equipment or for any delay howsoever caused by them or by persons in their party. The cost of such loss or damage to the vessel or equipment will be charged for at cost price and where appropriate the cost of labour will also be included in such costs. In the event of any loss or damage to the vessel or equipment or for any delay caused by the Hirer or by persons in their party, the Hirer will be liable for all consequential losses of the Company, which may arise. Before embarkation the Hirer is invited to inspect the vessel. The Company reserves the right to substitute the vessel chartered with another vessel and, if necessary, to alter the destination, duration or route of the charter or cancel the Charter for reasons such as, but not limited to, mechanical failure, weather and tidal conditions which are beyond its control. In such instances the Company will not be liable in any event for any expenses or consequential loss incurred by the Hirer or members of the Hirers party caused by such substitution, alteration or cancellation. It is recommended that all passengers take out suitable insurance. All deposits are none refundable or transferable. The deposits may be transferred to future charters only at the discretion of the company.

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Terms & Conditions
Privacy Policy Terms & Conditions
Copyright © 2017 Hydrapro
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East Lodge, Asknish
Lochgilphead PA31 8SB
Tel: 01546 808085
VAT# 982784366


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